Standard Service Requirements

• Provide 24-hour service, 365 days a year.
• Maintain a central dispatch office, electronic pager, cellular phone, or other communication system providing instantaneous response.
• Immediately advise DHL Same Day of any delays in transportation or other problems.
• Obtain legible signature (first and last name) for all deliveries.
• Provide Proof of Delivery to DHL Same Day within 15 minutes of delivery.
• Call DHL Same Day with airline waybill numbers (AWB’s) or other routing details immediately after tendering shipment/s to the airline/s.
• Confirm Bill-of-Lading (BOL) numbers, piece count, weights, addresses, and other pertinent information for every transaction.
• Provide pick-up service within 60 minutes of dispatch. Confirm all pick-ups.
• Provide delivery service within 90 minutes of flight arrival, or as instructed.
• Maintain a supply of DHL Same Day Bills of Lading (BOLs) and prepare BOLs for all shipments.
• Consolidate shipments whenever possible using our orange DHL Same Day plastic bags or drawstring bags, bags/boxes provided by the airline, or as directed by DHL Same Day.
• Reference DHL Same Day’s job numbers for each transaction, when invoicing, and include BOLs, waybills, and other documentation with each invoice.
• Maintain a professional appearance and courteous demeanor at all times.
• Provide complete job costs at the completion of every transaction.
• Always identify the correct office that dispatched the job.